Sharp Cash Register Service Key

I have blogged about this before but it is worth re-visiting this issue. Most Sharp cash register from time to time will require a special key called a service key in order to perform special programming an end-user normally would not need to do. The key can also re-set a machine in case a lock up among a few other minor functions.

Why is this worth re-visiting? Because we the dealer always seem to get the short end of the stick on this service key issue. Having said that we need to look at a few facts!

1. The Sharp Company DOES not include a service key with the purchase of a new machine to the end-user.
2. The Sharp Company DOES not include a service key to the dealer when we buy machines from the factory.
3. As a authorized dealer WE MUST BUY our service keys from the Sharp company.

Here are a few facts about the service key and Sharp Cash Registers

1. In most cases a Sharp cash register will NOT need a service key when sold and/or deployed.
2. There are a few models that almost every time deployed will need a service key, our company includes a service key with these few models every time we sell it. Keep in mind we buy it separately and include with the register.
3. The Service key is exclusively for dealer programmed options and functions. Most of these functions are rare to change and often would make no sense to the end-user
4. Sharp is not making extra money from the service key issue, seems to be a pain in the rear to them as well.

Sharp cash registers are still wonderful cash registers and their biggest competitor in North America also has secret service modes on their cash registers as well, however they include the key with purchase!

So if you find yourself in need of a service key don't take it out on the dealer it is not his/her fault. Yes they had to pay extra for it as well! What should you pay for the key? Fair market price would be no great than $20.00 give or take. Also remember the service key requires a service manual also that does not come with the registers and never will. Some are available to dealers in pdf some are not. An end-user should expect to pay for service time for a cash register technician to walk them through service steps via phone or otherwise.

Lastly service keys if used incorrectly can wipe out your entire machine whether you have just the date and time programmed or 10K UPC's so listen to your cash register dealer.